POSTAGE/DELIVERY CHARGES
Delivery charges vary depending on the type of products ordered, the service You select and the place/country of delivery.

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. We reserve the right to define what can and cannot be delivered to which destination.
Please note that many countries have import restrictions on certain products or materials. Customers are responsible for checking with their local customs authorities before placing an order for international delivery. We cannot offer any assistance in this process. Please note that we have no control over these charges and cannot predict their amount.
Sisters & Daughters products are sold in pounds Sterling on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details before placing an order.
If the postcode/zip code or any part of the address is entered incorrectly, we cannot accept any responsibility and will have no liability for any delays or delivery failures that may result.
We accept no liability for delivery delays which are the fault of the postal service.

RETURNS
In the rare event that products are delivered faulty or damaged: (i) You must notify Us via email (at the email address below) in advance of returning any goods to Us for whatever reason including, where appropriate, a description of the damage prior to posting and (ii) return the item to Us within 7 days from the day on which You receive them and then we will arrange for a complete refund or a replacement according to Your own wishes.
Any Products returned to Us will be at Your own cost and risk.
This provision does not affect Your statutory rights.
If for any reason You are unhappy with Your purchase or You have changed Your mind, You can return it to Us within 7 days of receiving it for a replacement, exchange or refund. Products returned to Us because of a change of heart must be unused and in perfect, sealed, re-saleable condition (including product packaging, instructions, etc.)

Please make sure that all returned items are packed and posted carefully to avoid any damage. We may have a right of compensation against You should returned Products not reach Us in a good and resaleable condition.
We recommend that You obtain a certificate of postage at the time of sending.
If You return an item because of an error on our part, or it is defective, we will happily refund the cost of the item and Your costs in returning it to Us.
For hygiene reasons certain jewellery items cannot be returned if unwrapped unless faulty.
Please note that any refunds made will be exclusive of the initial delivery charge paid by You.
Any refunds payable to You will be processed as quickly as possible and usually within 30 days of Us confirming to You by email whether a refund will be payable.
We will usually refund any money received from You using the same method originally used by You to pay for Your purchase. 

Please also refer to the full Terms & Conditions.