www.sistersandaughters.co.uk is a site (“the Site”) operated by Kanwell Limited t/a Sisters & Daughters (“We” or “Us”). These Terms & Conditions (the “Terms”) (together with any documents referred to in them) apply to Your use of the Sisters & Daughters website and to purchases made by You from Sisters & Daughters via the site. Please read the Terms carefully before ordering any products from our site. You should understand that by ordering any of our products, You agree to be bound by the Terms.
You should print a copy of the Terms for future reference..uk

HOW THE CONTRACT BETWEEN YOU AND US IS FORMED
After placing an order, You will receive an email from Us acknowledging that we have received Your order. Please note that this does not mean that Your order has been accepted. Your order constitutes an offer to Us to buy a product. All orders are subject to acceptance by Us, and we will confirm such acceptance to You by sending You an e-mail that confirms that the product has been dispatched (the “Dispatch Confirmation”). The contract between Us (“Contract”) will only be formed when we send You the Dispatch Confirmation.
The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of Your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.
For contractual purposes, You agree to be contacted by email.

PRICES AND PAYMENT
The prices within the Site supersede all of our previously published prices and are inclusive of VAT but exclusive of postage charges (see below).
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent You a Dispatch Confirmation.
The Site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on the Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to You. If a product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact You for instructions before dispatching the product, or reject Your order and notify You of such rejection.
We are under no obligation to provide the product to You at the incorrect (lower) price, even after we have sent You a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by You as a mis-pricing.
We accept payment by credit card (Visa, MasterCard and American Express only) and debit card (Maestro and Delta only). We also accept payment from our UK Customers by UK bank cheque payable to “Sisters & Daughters” and sent by first class pre-paid post with an order to the address stated below.

DUTIES AND TAXES
Any duties and/or taxes payable on purchase of Sisters & Daughters goods are Your sole responsibility. If You fail to pay the applicable duties/tax and the goods are returned to Us, You shall be liable to pay all shipping costs for the return of the item(s).

POSTAGE/DELIVERY CHARGES
Delivery charges vary depending on the type of products ordered, the service You select and the place/country of delivery.

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. We reserve the right to define what can and cannot be delivered to which destination.
Please note that many countries have import restrictions on certain products or materials. Customers are responsible for checking with their local customs authorities before placing an order for international delivery. We cannot offer any assistance in this process. Please note that we have no control over these charges and cannot predict their amount.
Sisters & Daughters products are sold in pounds Sterling on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details before placing an order.
If the postcode/zip code or any part of the address is entered incorrectly, we cannot accept any responsibility and will have no liability for any delays or delivery failures that may result.
We accept no liability for delivery delays which are the fault of the postal service.

RETURNS
In the rare event that products are delivered faulty or damaged: (i) You must notify Us via email (at the email address below) in advance of returning any goods to Us for whatever reason including, where appropriate, a description of the damage prior to posting and (ii) return the item to Us within 7 days from the day on which You receive them and then we will arrange for a complete refund or a replacement according to Your own wishes.
Any Products returned to Us will be at Your own cost and risk.
This provision does not affect Your statutory rights.
If for any reason You are unhappy with Your purchase or You have changed Your mind, You can return it to Us within 7 days of receiving it for a replacement, exchange or refund. Products returned to Us because of a change of heart must be unused and in perfect, sealed, re-saleable condition (including product packaging, instructions, etc.)

Please make sure that all returned items are packed and posted carefully to avoid any damage. We may have a right of compensation against You should returned Products not reach Us in a good and resaleable condition.
We recommend that You obtain a certificate of postage at the time of sending.
If You return an item because of an error on our part, or it is defective, we will happily refund the cost of the item and Your costs in returning it to Us.
For hygiene reasons certain jewellery items cannot be returned if unwrapped unless faulty.
Please note that any refunds made will be exclusive of the initial delivery charge paid by You.
Any refunds payable to You will be processed as quickly as possible and usually within 30 days of Us confirming to You by email whether a refund will be payable.
We will usually refund any money received from You using the same method originally used by You to pay for Your purchase.
 
OUR  LIABILITY
We warrant to You that any product purchased from Us through the Site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
Our liability for losses You suffer as a result of Us breaking this agreement including deliberate breaches is strictly limited to the purchase price of the product You purchased and any losses which are a foreseeable consequence of Us breaking the agreement. Losses are foreseeable where they could be contemplated by You and Us at the time Your order is accepted by Us.

This does not include or limit in any way our liability:
(a) For death or personal injury caused by our negligence;
(b) Under section 2(3) of the Consumer Protection Act 1987;
(c) For fraud or fraudulent misrepresentation; or
(d) For any deliberate breaches of these Terms by Us that would entitle You to terminate the contract between Us.
(e) For any matter for which it would be illegal for Us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by You and Us and even if such losses result from a deliberate breach of these Terms by Us that would entitle You to terminate the contract between Us, including but not limited to:
(a) loss of income or revenue
(b) loss of business
(c) loss of profits or contracts
(d) loss of anticipated savings
(e) loss of data
(f) loss of data, or
(g) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise [, even if foreseeable];
provided that this shall not prevent claims for loss of or damage to Your tangible property that fall within these terms or any other claims for direct financial loss that are not excluded by any of categories (a) to (g) inclusive above.

DATA PROTECTION
You acknowledge and agree that Your contact details may be retained and processed by Us and that such information may be freely assignable to a third party by Us and that subject to receiving a notice from You to the contrary We may send to You marketing and other materials relating to Sisters & Daughters.

FORCE MAJEURE
We shall have no liability to You if We are prevented from, or delayed in performing, our delivery obligations to You by acts, events, omissions or accidents beyond our reasonable control, including (without limitation) strikes, lock-outs or other industrial disputes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.

RISK AND TITLE
Any products that You buy from Us will be at Your risk from the time of delivery. Ownership of the products that You buy from Us will only pass to You when we receive full payment of all sums due in respect of the Products, including delivery charges.

USE OF OUR WEBSITE
By using the Site, You indicate that You accept the following terms of use and that You agree to abide by them. If You do not agree to these terms of use, please refrain from using our site:
• Intellectual Property Rights – We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from the Site for Your personal reference and You may draw the attention of others to material posted on the Site.
You must not modify the paper or digital copies of any materials You have printed off or downloaded in any way, and You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on the Site must always be acknowledged.
You must not use any part of the materials on the Site for commercial purposes without obtaining a licence to do so from Us or our licensors.
If You print off, copy or download any part of the Site in breach of these terms of use, Your right to use the Site will cease immediately and You must, at our option, return or destroy any copies of the materials You have made.
• Linking to the Site – You may link to the Site’s home page, provided You do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to the Site from any website that is not owned by You.
The Site must not be framed on any other site, nor may You create a link to any part of the Site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which You are linking must comply in all respects with the appropriate moral standards.
If You wish to make any use of material on our site other than that set out above, please email Us at the email address provided below.

TRANSFER OF RIGHTS AND OBLIGATIONS
The contract between You and Us is binding on You and Us and on our respective successors and assigns.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of Your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

RIGHTS OF THIRD PARTIES
A person who is not a party to these Terms shall not have any rights under or in connection with them.

WAIVER
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of Your obligations under the Contract or any of the Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.
A waiver by Us of any default shall not constitute a waiver of any subsequent default.
No waiver by Us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing.

SEVERABILITY
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

ENTIRE AGREEMENT
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure You ask for any variations from these terms and conditions to be confirmed in writing.

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
You will be subject to the policies and terms and conditions in force at the time that You order products from Us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by You), or if we notify You of the change to those policies or these terms and conditions before we send You the Dispatch Confirmation (in which case we have the right to assume that You have accepted the change to the terms and conditions, unless You notify Us to the contrary within seven working days of receipt by You of the Products).

JURISDICTION/DISPUTES
The laws of England and Wales shall apply to, and the Courts of England and Wales shall have exclusive jurisdiction over any disputes arising from, these Terms. Should a dispute arise, We and You will use all reasonable endeavours to resolve the dispute without recourse to the Court and such endeavours shall include mediation or other forms of alternative dispute resolution which endeavours shall be conducted in the English language in London, England.

CONTACT DETAILS
Email Us at: sales@sistersandaughters.co.uk
Telephone Us on: +44 (0)208 297 5111
Write to Us at: Sisters & Daughters, 18 Tranquil Vale, Blackheath, London SE3 0AX